Overview:
Simpson Security obtains all SMS consent exclusively through verbal opt-in during direct interactions with customers (via phone or in person). SMS is used strictly for service-related communications. No marketing, promotional, or third-party messaging is sent.
Opt-In Procedure:
During phone calls or in-person conversations, customers are informed clearly and explicitly that providing consent will result in receiving SMS messages related to their service.
The representative explains:
The purpose of the messages (e.g., appointment reminders, service updates, security alerts)
That message and data rates may apply
That they may opt out at any time by replying STOP
Only after receiving affirmative verbal consent, messages are initiated.
Simpson Security maintains internal documentation of verbal opt-in, including:
Date and time of consent
Customer name and phone number
Staff member who collected consent
Sample Consent Language (used by staff):
“To confirm, do we have your permission to send you text messages related to your service, such as appointment updates or alerts? Message and data rates may apply, and you can reply STOP at any time to unsubscribe.”
Message Content & Frequency:
All messages are service-related and limited to:
Appointment confirmations and reminders
System/security alerts
Password/code delivery or account support
Follow-up responses related to existing service requests
Typical message frequency is low-volume, approximately 1–5 messages per customer per month.
Opt-Out and Help Instructions:
All outbound messages include:
“Reply STOP to unsubscribe.”
“Reply HELP for assistance.”
STOP requests are processed immediately, and the customer is unsubscribed from future messaging. HELP responses provide support contact information.
Data Protection:
Customer phone numbers are stored securely and are never shared, sold, or used for unrelated purposes. They are only used for service communication with the customer's prior verbal consent.